National Secretary AA Section
Cooper House
205 Hook Road
Chessington
Surrey
KT9 1EA
Paul.Maloney@gmb.org.uk



 

'The new AA and what to expect

Names changed for protection reasons



Hi Paul,

I'm John’s dad Simon and have been asked by John to forward the information you requested from him. I have also attached a copy of the emails he sent to you for completeness (I'm sure you have kept copies but this saves you having to dig them out).

Well what can I say? I think John been treated appallingly by his manager, who is, in my opinion, simply a bully in a position of power.

When John first got the job as a 'patrol' with the AA he was like the cat that got the cream. He loved the work and really enjoyed helping people in trouble (he really is like the advert on TV that depicts caring AA patrols).

He pops in to see me and his mum most days, enthusiastically relating the latest rescue to us in fine detail (we do try to remain attentive :o)).

But we have witnessed him becoming increasingly disheartened since the problem with his manager started, although he remained as enthusiastic as ever about helping his AA members in trouble.

As you can understand it has been very hard for us to watch John going through this and on more than one occasion he has called in to see us before attending a meeting with his Area Manager.


He was always very stressed at these times and it was very hard for his mum and me hearing John being physically sick in the toilet before setting off for these meetings.
I've advised him to stand up to the man but it's really not in John’s nature to argue or lose his temper, he's very placid and avoids confrontations, preferring to discuss issues rather than argue.
Unfortunately people like His Area Manager may see this as a weakness and take advantage.

I was not therefore disappointed when John informed us that he'd had enough and was resigning.
John and his partner Sandra are going to take a break when he leaves the AA and do some travelling, which will hopefully enable them to put this behind them. The AA have lost an enthusiastic and hard working employee.


Apologies in advance Paul, I feel a rant coming on.
I think that the AA has been damaged by 'private equity' and is increasingly losing the good will of its workforce and its members.
Its managers are probably being placed under immense pressure to achieve unrealistic targets.
They in turn pass this pressure on to the real wealth generators, the workers on the front line who then have t either cut corners o fall foul o the missed targets.
When a manager does not possess the skills required to manage his team humanely it is much worse, he becomes like a dictator and workers like John suffer.

As a private investor myself buying shares in companies I do not have a problem with takeovers and acquisitions, as long as it is good for the company (because then it's good for me as a shareholder too), but we see all to often, good companies stripped of their assets, property and land sold off and the workforce reduced, often needlessly, under the guise of making the company more efficient.
The company is then sold on or re floated, a shadow of its former self by these wealthy private equity groups.

I think the word 'scam' fits well and the sooner it is stopped the better, I would go further and make private equity groups pay tax on previous gains as well.
Borrowing money to buy into a company, then stripping it of its assets and filling the pockets of these fat cats with tax free cash is not in the best interests of a company or its workers, no matter how they dress it up.

That's better! Rant mode off.

I'd like to thank you very much for supporting John through this difficult time Paul.
When John eventually goes off on his travels, if you need to get in touch please feel free to email me and I'll pass your messages on.
He will of course come back home if needed.

Kind regards

Simon

 

  
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